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privacy policy

Last updated: May 22, 2018

This notice describes the Capsters Privacy Policy and the practices we follow. It also explains what types of information we collect, why we collect it and under what circumstances we may share it. By visiting Capsters.com you are accepting the practices described in this Privacy Policy.

From time to time we may change our Privacy Policy. Your use of www.capsters.com following such changes means that you agree to the new policy as changed.

The most important aspects of our privacy policy are: 

     
  • We do not and will never sell online customer information to any outside company or third party. 

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  • We only ask for information that is needed to process customer orders. 

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  • Once in a while we send a newsletter to our customers. Every newsletter comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list.

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  • We use SSL (secure socket layer) encryption to protect any personal information. 

 

Please read on to find out more about our privacy policy.

Capsters recognizes that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and/or ship and bill orders. When you order on our website we therefore ask for your name and address plus your email address and telephone number. We prefer to communicate per email and hardly ever use a telephone number, we just need this as a back up to reach you when the email address doesn’t work or in the rare instance that a speedy communication per telephone about your order is needed. The information also helps us in determining what products appeal to our customers so we can better merchandise our site. 

You have the right to see what information we collect from you and of course we will adjust the information or remove it when you want to. Simply ask us for this per email to info@capsters.com.

We use our customers' email addresses for sending them our newsletter. Each newsletter we send comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list.

We do not sell online customer information to any outside company or third party. 

We maintain strict policies and security controls to assure that customer information in our computer systems and files is protected. Our employees and affiliates are permitted access only to customer information that they may need to perform their jobs and to provide service to you. All employees and affiliates are required to respect customer privacy which is laid down in a contract. 

Our website uses "cookies", which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping bag, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our website. 

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Capsters please follow the instructions in any email you receive. 

While no online transaction is 100% secure, Capsters strives to protect your personal information to the best of our ability. www.capsters.com uses the industry standard, SSL (secure socket layer) encryption to protect any personal information. Billing is processed by MultiCards (credit card and iDeal) or Paypal.

We work with the following companies:

Google Analytics: for analyzing visitor behaviour on our website. So we use Google Analytics-cookies, but we masked the last digits of the IP-address. We don’t collect any information that is privacy sensitive – we only use anonymised data. We don't share data through Google Analytics and we don't use other Google services in combination with Goog Anaytics. analytics.google.com

Mailchimp: for our newsletters www.mailchimp.com

Paypal: for payments www.paypal.com

Multicards: for credit card and iDeal payments. www.multicards.com

Postnl: for sending out orders. www.postnl.nl

Cheap cargo: in case of courier deliveries, as a broker for courier services. www.cheapcargo.com

Ons It: for hosting our website. www.onsit.nl

All these companies also have strict privacy policies that comply with the international General Data Protection Regulation plus we have a data processing agreement with these companies. Please visit their websites for their privacy policies.


Capsters BV

Ruysdaelhof 4

5642 JM Eindhoven

The Netherlands


+31 (0)40 2128353

info@capsters.com


Chamber of Commerce nr 17214303

VAT nr NL818705723B01